This Privacy Policy describes how pangolin-defense.com (the « Site » or « we ») collects, uses and discloses your personal information when you visit or make a purchase from the Site.
Collection of personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that uniquely identifies an individual (including the information below) as « Personal Information. See the list below to learn more about what Personal Information we collect and why.
Device Information
Examples of Personal Information collected include: web browser version, IP address, time zone, cookie information, sites or products you visit, search terms and how you interact with the site.
Purpose of Collection: To accurately load the site for you, and to perform site usage analysis in order to optimize our site.
Source of Collection: Collected automatically when you access our site using cookies, log files, web beacons, tags or pixels.
Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of Collection: to provide you with products or services in order to fulfill our contract, process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, review our orders for potential risk or fraud, and, where consistent with preferences you have shared with us, provide you with information or advertisements regarding our products or services.
Source of Collection: Collected from you.
Customer Support Information
Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of Collection: To provide customer support.
Source of Collection: collected from you.
Disclosure for business purposes: shared with our Axonaut CRM.
Minors
The Site is not intended for persons under the age of eighteen (18). We do not intentionally collect personal information from children. If you are the parent or guardian and you believe that your child has provided us with personal information, please contact us at the address below to request its deletion.
Sharing Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. To learn more about how Google uses your personal information, click here: https://policies.google.com/privacy?hl=en.You. You can also opt out of Google Analytics by clicking here: https://tools.google.com/dlpage/gaoptout.
We share information with our advertising partners about your use of the site, your purchases, and your interaction with our ads on other websites. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or other similar technologies (to which you may consent, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative (« NAI ») educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can refuse targeted advertising by :
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
INSTAGRAM – https://business.instagram.com/shopping/ads/
In addition, you may opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Use of Personal Information
We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.
Legal basis
In accordance with the General Data Protection Regulation (« GDPR »), if you are a resident of the European Economic Area (« EEA »), we process your personal information under the following legal bases:
Your consent;
The performance of the contract between you and the Site;
To comply with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the site, we keep your personal information on file until you ask us to delete it. For more information about your right to erasure, please see the « Your Rights » section below.
Automatic Decision Making
If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (which includes profiling), where that decision-making has a legal effect on you or significantly affects you.
We do not engage in fully automated decision making that has a legal or otherwise meaningful effect using customer data.
Our Shopify processor uses limited automated decision-making to prevent fraud that does not have a legal or otherwise meaningful effect on you.
Services that involve elements of automated decision-making include:
Temporary list of IP addresses associated with repeated transaction failures. This exclusion list persists for a small number of hours.
Temporary list of credit cards associated with declined IP addresses. This deny list persists for a small number of days.
Your Rights
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the details below.
Your Personal Information will initially be processed in Ireland and will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional
performance, advertising and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as logging in and selecting your region). This means you don’t have to re-enter this information every time you return to the site or navigate from page to page. Cookies also provide information about how people use the website, such as whether they are first-time or repeat visitors.
You can control and manage cookies in a number of ways. Please keep in mind that deleting or blocking cookies may negatively impact your user experience and some parts of our website may not be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser’s controls, which are often found in the « Tools » or « Preferences » menu of your browser. You can find more information on how to change your browser settings or block, manage or filter cookies in your browser’s help file or on sites such as www.allaboutcookies.org.
In addition, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the « Behavioral Advertising » section above.
Do Not Track
Please note that due to the lack of a consistent industry understanding of how to respond to « Do Not Track » signals, we do not change our data collection and use practices when we detect such a signal from your browser.
Changes
We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Contact
For more information about our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us through the contact form or by mail using the contact information provided below:
PANGOLIN SAS, 8 Bis route de Palaiseul, 52600, Violot, France
